Lilia Graue Olmos, MD, LMFT - Cancellation Policy

Last updated March 2024.

Hello, dear one! Thank you for being here. This is a simple summary of my cancellation policy. It’s written in plain language, but it has the same meaning as my full Terms & Conditions. When you pay for any of my services, you’re confirming that you fully agree to the Terms & Conditions described here, as well as those that apply to using my website and services in general.

You can also find a plain language summary of everything pertaining to our sessions here. 

Please read this carefully before booking. If anything is unclear or you have questions, please contact me. 

Sessions, Payment & Cancellations

  • Intake: usually two 50-minute sessions, sometimes with a third session for follow-up. You may also book a standalone initial consultation (Wayfinding Session) or packages.

  • Payment: due at booking, processed in GBP. If your bank uses another currency, it will convert automatically.

  • Cancellations/Rescheduling: you can reschedule with 48 hours’ written notice. Late cancellations, late arrivals (more than 15 minutes), or missed sessions are forfeited and not refunded.

  • Refunds: generally not available, except as required by UK consumer law (14-day cooling-off period applies, unless you schedule within the 14-day cooling off period, in which case you voluntarily waive your right to it).

  • If I ever need to cancel on short notice, you’ll be offered a refund or credit toward another session.

Mentorship Programs

  • Mentorship is a full-program commitment. If you choose to stop early, all agreed payments are still due.

  • Payment plans are simply a way to spread out the cost, not a pay-as-you-go model.

  • If you are in the UK, you have a 14-day cooling-off period to cancel—unless you begin the program within that time, in which case you waive the right to cancel.

Final Notes

  • I may update these terms from time to time, and the date above will always show the latest version.

  • Only you and I are part of this agreement—no third parties have rights here.

  • Contact:

    • Email: lilia@liliagraue.com

    • WhatsApp (text only): +52 55 5508 9246

    • Website: liliagraue.com

Please refer to this Website's full Terms & Conditions and  Privacy Policy in addition to the summary above. You can also find a plain language summary of everything pertaining to our sessions here.  When you book any service, you are agreeing to my full Terms & Conditions and Privacy Policy. 

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The Enchanted Loom*
Weaving neural pathways for healing

I write in support of:

  • Making sense of emerging evidence beyond oversimplified takes or dogma

  • Breaking free from one-size-fits-all approaches and exploring nuanced and compassionate ways to heal and feel like yourself again

*I carry on the metaphor of “The Enchanted Loom” from pioneering neuroscientist Charles S. Sherrington